Capgemini strengthens Outsourcing in North America

Date: 21-06-2007
Source: Dow Jones International News

Capgemini, one of the world's foremost providers of Consulting, Technology and Outsourcing services, is increasing its BPO activities in North America and introducing a new generation of Business Process Outsourcing services, which will combine business process outsourcing, sectorial expertise and Business Intelligence processes.

As a recognized leader in business process outsourcing in Europe, particularly in the fields of finance and accountancy according to Gartner, Capgemini is strengthening its presence in the North American BPO market, which currently represents 64% of the world market for outsourcing ($152 billion). Capgemini has also dedicated a North American team, lead by David Poole, Group Deputy BPO Director, to drive the project.

"Our main aims are to increase awareness of Capgemini's BPO solutions on the American market and to increase our market share beyond our traditional areas of expertise in the finance and accountancy sectors. We would like to be as dynamic and prominent in North America as we are in Europe," said David Poole.

Capgemini already counts Hydro One (Toronto, Canada) and TXU Corporation (Dallas, Texas), both energy services companies, among its key North American clients.

"Outsourcing our financial and accountancy processes to Capgemini means that we can dedicate our time and resources to our core work which gives us a real advantage in terms of profit and competitiveness," said Beth Summer, Financial Services Director at Hydro One. Even more importantly, Capgemini solutions have proved to be totally flexible, both in terms of time and budget, and so do not negatively impact on our day-to-day activities and our relations with our clients."